There are a couple of possible solutions to this issue:
- If a Windows 10 computer has not been connected to the internet in a while or is right out of the box, the timezone and date may not synced and the server will reject the request to connect. Go to the Date and Time Settings on your computer and manually Sync Now. If the computer is set to Set time automatically, the issue may resolve itself after a period of time.
- Your company’s firewall may be blocking the Aurora Vision software. Contact your IT department to add Aurora Vision as an exception to your company's firewall.